support & maintenance
We like to develop ongoing relationships with our clients by making sure they have the level of care they need. Virtually all web applications require some level of ongoing maintenance and support to ensure they keep up-to-date with the demands of your business and service the requirements of your customers. Xibis can offer you the support you need to ensure confidence in your systems.
We offer different levels of service depending on each customer’s needs. All Xibis support services include:
- On-going support such as bug fixing and resolving problems (we guarantee to fix bugs free in the first year)
- Tweaks to the functionality and simple layout changes
- Uploading new imagery and guidance on using the system
- Modifications and enhancements to the system
- Use of the Xibis Extranet (Modification Request System) to log and track job and incident requests to completion
Our support contracts can help save time and costs. We give you direct contact with the development team and by-pass the quoting process so your changes can be carried out faster, and at a cheaper rate.
Contact us now for rates and details of our different support options.